Privacy Policy

1. Introduction

WalletApp ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information: Name, email address, and authentication credentials.
• KYC data: Government-issued ID details, date of birth, and residential address for identity verification.
• Transaction data: Deposit, withdrawal, and commission records associated with your account.
• Communication data: Support tickets and messages you send to us.
• Technical data: IP address, browser type, device identifiers, and usage logs for security and fraud prevention.

3. How We Use Your Information

• To provide, operate, and maintain our platform and services.
• To verify your identity and comply with KYC/AML regulatory requirements.
• To process transactions and send related notifications.
• To detect, prevent, and investigate fraud, security breaches, and illegal activity.
• To respond to your support requests and communications.
• To send transactional and service-related emails (you cannot opt out of these).
• To comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Third-party vendors who assist in operating our platform (cloud hosting, email delivery) under strict confidentiality agreements.
• Regulatory authorities: When required by law, court order, or government regulation.
• Law enforcement: When necessary to protect the rights, property, or safety of WalletApp, our users, or the public.

5. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. KYC and transaction records are retained for a minimum of 5 years to comply with AML regulations. You may request deletion of your account data subject to legal retention requirements.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Object to or restrict processing of your data.
• Data portability — receive your data in a machine-readable format.
• Lodge a complaint with your local data protection authority.

8. Cookies

We use essential session cookies to maintain your authenticated session. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

9. Contact Us

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at: [email protected]